Return and Refund Policy
RETURN AND REFUND POLICY
Our Return and Refund Policy forms part of and must be read in conjunction with, the website Terms and Conditions. We reserve the right to change this Return and Refund Policy at any time.
If the customer is not satisfied with the purchase and wants to return it within 14 days after delivery, we will ask the customer to send the product back to our office (the full address will be provided to the customer via email). In this case, the customer shall be held responsible for all the shipping fees. After 14 days of delivery of the product, we shall be not liable to accept a return from the Customers.
Custom products (such as special orders or personalised items) are not non-refundable.
In case, our customer support team accepts the return of your product. The customer shall be held responsible for all the shipping fees.
The customer must ensure to return the item with its original packaging and all accessories in the same condition as received.
All customers must contact Kannart.de for approval before sending or returning any item to us.
Kannart.de will not be responsible for the returned item without prior notification to Kannart.de.
Note: Kannart.de reserves the right to any changes to the return policy. Any changes will be updated on our website.
Any sale or promotional items that are sold are non-refundable and non-exchangeable.
All refunds will be an issue as per our refund policy. Please contact us via email, we will respond within 3 (Three) business days.
Moreover, if we remove or suspend you for your breach of the website terms then you will not receive a refund for our service.
In a determination to accomplish user satisfaction, if there is an issue, you can contact us through our email at firstname.lastname@example.org.
METHODS OF PAYMENT AND REFUND
We will refund your amount to the original payment method, once it has been processed.
The complete refund process normally takes about 15-30 working days from the date of confirmation of the refund.